Now that's a problem. nothing happens if I touch the tools symbol, equally if I go into application manager I have no access to any tools manager. Now this may be a red herring but I tried to download Lookout onto the phone, it tells me that I have, but it doesn't appear anywhere. Is this linked in any away, ie have I cocked up my phone . Would I be better to clear everything out and go back to factory settings and start again ? sorry to be a pain.