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Problem still occurs disconnected from connection

Posted: Mon May 28, 2012 7:53 pm
by nightcrane
Hello, i've just buy your rsap app, and after installing it with the right process (rsap installer and rsap soft + i root it before) the car also lost the connection...

The only thing is i can not understand in the software, i see bluetooth not connected while phone is connected with my car, it tell me the simcard is ok but the same problem as before, connection dropped after 2/3 min...

any suggestion?

thanks

Re: Problem still occurs disconnected from connection

Posted: Tue May 29, 2012 8:04 pm
by admin
What car do you have?

Re: Problem still occurs disconnected from connection

Posted: Tue May 29, 2012 9:02 pm
by nightcrane
Volkswagen passat variant with premium kit

Re: Problem still occurs disconnected from connection

Posted: Tue May 29, 2012 9:04 pm
by nightcrane
But it always work with my blackberry so i think it's the phone!

Re: Problem still occurs disconnected from connection

Posted: Tue May 29, 2012 9:45 pm
by admin
Can you please create a "main" log of the failed connection and send it to my email address (admin at...)? Did you already try to remove all pairing from phone and car and then reconnect?

Re: Problem still occurs disconnected from connection

Posted: Tue May 29, 2012 11:49 pm
by nightcrane
I not try to remove all the pairing after installing your app, i will try saturday, because i don t have my car until that day, just "main log" i don t understand ;-) i m french! Lol

Re: Problem still occurs disconnected from connection

Posted: Thu May 31, 2012 8:07 am
by Zaaap
Sounds like the problem i have.

Can you try to connect your phone to power and see if disconnect still happens?
When I power my phone i don't get any disconnects.

Regards,
Alexander

Re: Problem still occurs disconnected from connection

Posted: Thu May 31, 2012 1:14 pm
by admin
I'm not sure if it is the same problem, but maybe.

@nightcrane: Open the rSAP app and open the settings. Then you should see the "main" log checkbox. The logging starts when you move back to the main screen. Stop the log before sending the file.