I wish that I had known that before getting my company to buy the HTC. Is there any general troubleshooting advice on this forum? However, in the spirit of this new Android world in which i find myself, I will try your suggestion. I guess that once the phone is rooted the warranty is already void.
In regard to the phonebook access, I did buy your Phonebook app. I denied access when prompted while pairing the Handsfree profile, (again), and at least I have phonebook access again.